Delivery and payment terms
Terms of delivery
These terms of delivery are valid from January 1, 2023.
The Halot online store sells products for individuals of legal age. Product prices include VAT. We reserve the right to change prices and delivery costs.
Products are ordered in the online store by moving them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or for clarifying any ambiguities arising in it, unless specifically stated otherwise. When ordering from the online store, you are required to have familiarized yourself with and agree to the delivery conditions valid at any given time.
Payment and payment methods
The payment service is Checkout.
Checkout is a safe payment method for you. We have a payment institution license granted by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6), and it is part of the Nets family.
The Checkout payment forwarding service forwards your payment to the merchant. If Checkout Finland Oy appears on your bank statement or credit card bill, we have forwarded your payment.
The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the legal obligations related to the sale as well as other obligations defined by itself. If you want to make a complaint or return a product, you should contact the online store from which the product was ordered directly.
You can use the payment buttons of all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpanki, Osuuspanki, POP bank, Säästöpanki, S-banken and Ålandsbanken. Your account statement shows Checkout Finland Oy as the payee, we will forward your payment to the online retailer. From the online store, you will be directed directly to your own bank to make the payment securely.
Credit card payments
You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards. The online store uses the international Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services. Checkout appears as the payee on the card invoice and forwards the customer's payment card payment directly to the merchant. Card payment is made using a securely protected payment form, and the payment card information is not stored in the online store's systems.
Mobile payment methods
Mobile payment methods Pivo, MobilePay and Siirto are services that work in the application, with which you can pay for online purchases as a bank transfer from your account or as a card payment from your card by accepting the payment in the respective application. Pivo also accepts Siirto payments, which means that the payment can be accepted in any application that supports Siirto. Apple Pay is a service that works on an Apple device, which allows you to pay for purchases with a payment card connected to the device.
Order and payment confirmation
When we have received your order, we will immediately send you an order confirmation by e-mail, which will show your order information. Always check the content of the order confirmation. If you have any questions, contact our customer service immediately. Save the order confirmation if you have to contact customer service. When dealing with customer service, always have your customer number and order number available. Always check that the contents of the package match the products in the order confirmation.
You can contact our customer service via the "Contact" page.
Delivery methods and costs
Delivery costs include postage and packaging costs. We present an estimate of the future delivery costs in the shopping cart according to the primary delivery method in use. You can see the exact delivery costs after choosing the payment and delivery methods you want for the order. The delivery methods in use depend on the contents of the shopping basket and the combined weight. You can choose from the delivery methods in use at the checkout the option that suits you best, in connection with which the exact delivery cost is shown.
Our most common delivery times to Finland vary depending on the order and delivery method. The delivery time is about 3-10 days. Exceptions to the delivery time estimates have been stated if there are out-of-stock products in the shopping cart, and we will also notify you of possible delays immediately after ordering.
We are not responsible for delays caused by force majeure or indirect harm caused by delays. The online store informs about unusual delivery times on its website.
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason. The deadline for cancellation ends 14 days after the last batch of goods has been received or, in the case of downloadable products, from the moment the order is received.
To exercise the right of cancellation, you must inform us of your decision to cancel the contract in an unambiguous way (for example, by letter by post or email).
In order to comply with the cancellation deadline, it is sufficient that you send your notice of using the right of cancellation before the cancellation period expires.
Effects of Cancellation
If you cancel this contract, we will refund you all the services we have received from you, including delivery costs (except for additional costs due to the fact that you have chosen a delivery method different from the cheapest standard delivery method we offer), without delay and in any case no later than 14 days after receiving the cancellation notice. We will perform the refund using the payment method you used in the original transaction, unless you have expressly agreed otherwise, and in any case, in such a way that you do not incur costs for returning the services.
You must send the goods back without delay and no later than 14 days after making the cancellation notice. The deadline has been met if you send the goods back before the 14-day deadline expires.
You are only responsible for such reduction in the value of the goods, which is the result of processing other than the processing necessary to determine the nature, properties and functionality of the goods.
Non-redemption is not the same as refund or cancellation. For unclaimed packages for which a separate cancellation notice has not been made, we will charge the delivery costs.
If the product is lost or damaged during transport or otherwise does not match your order, you must report the error in writing within 14 days at the latest to the address mentioned in the Right of cancellation and return conditions section or by calling the phone number mentioned in the contact information. If the package is clearly damaged in transit, you must immediately file a complaint with the shipping company of your chosen delivery method.